Standard shipping within South Africa costs R10. Private Courier (Express) shipping is R45. Free shipping is available on orders over R3,000 within South Africa.

Standard delivery takes 2 to 3 business days.

Yes, pick-up is available in Sandton and Fourways. You will receive a message within one hour of placing your order with pick-up details.

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. International orders may be subject to customs duties and taxes.

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link. You can use this to track your package in real-time.

At Erinla, customer satisfaction is our top priority. While we do not offer refunds, we provide the flexibility of exchanges. You have 48 hours after receiving your item to request an exchange. Items must be unworn, unused, with tags intact, and in their original packaging.

To start the exchange process, please contact us via WhatsApp at +27 116 4224. Once approved, we will provide instructions on where to send your item. Exchanges must be shipped back within 48 hours after your exchange request is approved.

You may be responsible for return shipping costs. Contact us via WhatsApp for specific instructions based on your location.

You can find our comprehensive size chart on our Size Chart page. It includes measurements for all product categories and fit notes to help you find your perfect size.

Yes! Contact us at hello@erinla.com for personalized sizing advice. We're happy to help you find your perfect fit based on your measurements and preferences.

Most of our pieces are designed to fit true to size. Some items have a relaxed, architectural fit. Check individual product descriptions for specific fit notes.

Yes, we offer exchanges for different sizes subject to availability. If the desired size is unavailable, we'll issue a refund. Contact us at returns@erinla.com to initiate an exchange.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure payment methods through our checkout system.

Yes, all payments are processed securely through encrypted payment gateways. We never store your full payment information on our servers.

All prices are displayed in South African Rand (ZAR). International customers will see prices converted to their local currency at checkout.

If your payment fails, please check that your card details are correct and that you have sufficient funds. Contact your bank if the issue persists, or try a different payment method.

No, you can shop as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive exclusive offers.

Click "Forgot Password" on the login page and enter your email address. You'll receive an email with instructions to reset your password.

You can contact us via email at hello@erinla.com, through our contact page, or via WhatsApp. We typically respond within 24 hours during business days.

Our customer service team is available Monday through Friday, 9 AM to 5 PM SAST. We aim to respond to all inquiries within 24 hours.